SLA Response Time Calculator — free online
A customer opens a ticket and the clock starts. But when is it actually "due"? You have business hours, a timezone, and different priorities to juggle, and counting it in your head is easy to get wrong. We added a free tool that does the math for you — SLA Response Time Calculator — right in your browser.
What it does
You enter when the ticket was created, your business hours, your timezone, and the priority tier. It then shows you the exact response deadline and the resolution deadline, so you know the real cut-off times instead of guessing.
Nothing leaves your device
It all runs in your browser. The ticket time, your hours, and everything else you type stays on your computer. Nothing is uploaded, nothing is saved on a server.
How to use it
- Open SLA Response Time Calculator and enter when the ticket was created.
- Set your business hours, timezone, and pick the priority tier.
- Read off the exact response and resolution deadlines.
It's free with no limit. There are more small tools on the Apps page.