SLA Response Time Calculator
Enter when a ticket was created, your business hours, timezone, and priority tier to instantly see the exact response and resolution deadlines.
Time is interpreted in the selected support timezone above.
SLA targets (editable)
| Priority | First response (hours) | Resolution (hours) |
|---|---|---|
| Critical | ||
| High | ||
| Medium | ||
| Low |
Runs entirely in your browser. Nothing is uploaded.
How it works
STEP 1
Set business hours
Choose your support schedule — 9-to-5 weekdays, 24/7, or a custom window — and your timezone.
STEP 2
Pick priority & ticket time
Select the ticket priority (Critical / High / Medium / Low) and when the ticket was created.
STEP 3
Get deadlines
The calculator shows the first-response and resolution deadlines in both your local time and UTC.