CES Calculator — free online tool
You sent out a survey asking how easy it was to deal with your company, and now you have a pile of ratings. Working out the actual score by hand is fiddly and easy to get wrong. We added a free tool that does it for you — CES Calculator — right in your browser.
What it does
You type in how many customers picked each rating, and it gives you your Customer Effort Score along with a breakdown of where the effort sits. No spreadsheet formulas, no guessing — just the number you're after and a clear look at how people answered.
Nothing leaves your device
Everything runs in your browser. Your survey numbers stay on your screen — nothing is uploaded anywhere and nothing is saved. When you close the tab, it's gone.
How to use it
- Open CES Calculator.
- Enter how many customers chose each rating.
- Read your CES score and the effort breakdown straight away.
It's free with no limit. There are more small tools on the Apps page.