CES Calculator
Calculate your Customer Effort Score from survey responses. Enter how many customers chose each rating, and get your CES score and effort breakdown instantly.
Scale
—
CES Score
0
Total responses
Distribution
Low effort ←→ High effort
Runs entirely in your browser. Nothing is uploaded.
How it works
STEP 1
Choose your scale
Select a 7-point scale (1–7) or a 5-point scale (1–5) to match the survey you sent customers.
STEP 2
Enter response counts
Type how many respondents chose each rating, from the lowest effort (1) to the highest effort (7 or 5).
STEP 3
Read your score
Your CES score (weighted average) updates instantly. Lower is better — aim for 3 or below on a 7-point scale.